Payment and Shipping

SHIPPING TERMS

Here you will find a short list of the shipping costs. Please note that fees (eg cash on delivery) may be added. Germany-wide & Austrian shipments are carried out by our shipping partners DHL and GLS. All international shipping services are carried out exclusively by our partner DHL. (All prices quoted are exclusive of VAT).

1.1 Shipping Terms

EU Germany

Parcel service provider: DHL (Standard) | GLS (Standard)
Payment method: DHL & GLS cash on delivery possible
∅ Delivery times: DHL approx. 1 - 3 working days | GLS approx. 1 - 3 working days
Shipping costs Standard & Packstation Shipping: DHL 5,50 € | GLS 8,40€
Free shipping from: DHL 150,00 €/net | GLS 250 €/net
DHL Express & Express Saturday: Within Week 17,00€/Net | Saturday 40,00€/net

EU Austria

Parcel service provider: DHL (Standard) | GLS (Standard)
Payment method: DHL & GLS cash on delivery possible
∅ Delivery times: DHL approx. 2 - 7 working days | GLS approx. 2 - 5 working days
Shipping costs: DHL 8,99 € | GLS 10,92€
Free shipping from: DHL 150,00 €/net | GLS 250 €/net

EU Netherlands, Belgium

Parcel service provider: DHL (Standard)
Payment method: DHL cash on delivery possible
∅ Delivery times: approx. 2 - 4 working days
Shipping costs: 8,99 €
Free shipping from: 150,00 €/net

EU Zone 1

Parcel service provider: DHL (Standard)
∅ Delivery times: approx. 2 - 4 working days
Shipping costs: 14,43 €
Free shipping from: 250,00 €/net

EU Zone 2

Parcel service provider: DHL (Standard)
∅ Delivery times: approx. 2 - 8 working days
Shipping costs: 16,40 €
Free shipping from: 250,00 €/net

EU Zone 3

Parcel service provider: DHL (Standard)
∅ Delivery times: approx. 2 - 11 working days
Shipping costs: 17,62 €
Free shipping from: 250,00 €/net

Non EU Zone

Parcel carrier: DHL (Standard)
∅ Delivery time: approx. 4 - 15 working days
Shipping costs: 29,89 €

Non EU Zone Switzerland & Liechtenstein

Parcel service provider: DHL (Standard)
∅ Delivery times: approx. 2 - 3 working days
Shipping costs: 25,00 €
Free shipping from: 400,00 €/net

EU Zone 1:
Austria, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic.

EU Zone 2:
Andorra, Great Britain, Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden.

EU Zone 3:
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal
Romania, Cyprus

Non EU Zone:
Switzerland, Liechtenstein, Norway, Ukraine, Albania, Bosnia, Iceland, Moldova, Serbia, Montenegro, Macedonia, Belarus

1.2 Delivery delays

In rare cases, there is a possibility that there may be delivery delays for international shipments from our shipping partner. This means that a grace period will be added to the standard delivery time.

If this should happen to you, we are of course always ready to help you so that the package arrives as soon as possible. You can find the contact details in our imprint.

DHL waiting time within Europe 5 days

DHL waiting period non-European 10 days

1.3.1 DHL Express Shipping

Within Germany you can choose "DHL Express" as shipping method. This service can only be used from Monday to Friday. For express deliveries, the goods will be delivered the following day (Mon. - Fri.), provided that the order is received by 2 pm. (Only prepayment is possible as a payment method, which must also be received by 2 p.m. on the same day).

Please note: At peak times, particularly around public holidays (especially in the run-up to Christmas), these conditions can become even stricter. The order must then usually be received earlier in order to be accepted by the shipping company as an express delivery. More information on this can be found in further notes in our online shop and other communication channels.

1.3.2 DHL Express Shipping

Saturday delivery

Within Germany you can choose "DHL Express Saturday Delivery" as shipping method. This service can only be used on Fridays. With Express Saturday Delivery, the goods will be delivered the following day (Saturday), provided that the order is received by 2 pm on Friday. (Only prepayment is possible as a payment method, which must also be received by 2 p.m. on Fridays).

Please note: At peak times, particularly around public holidays (especially in the run-up to Christmas), these conditions can become even stricter. The order must then usually be received earlier in order to be accepted by the shipping company as an express delivery. More information on this can be found in further notes in our online shop and other communication channels.

1.4 Delivery times

Domestic deliveries (Germany) are made within 1 - 3 days, unless another delivery time has been specified for the respective item. International deliveries will be delivered within 3 - 7 days after conclusion of the contract after the date of receipt of payment.
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the article with the longest delivery time.

In case of self-collection, the goods will be ready for collection one hour after receipt of the order. If an item is not in stock, we will inform you immediately by e-mail. In this case, no shipping costs will be charged.

ACCEPTED PAYMENT METHODS

2.01 Prepayment

Note: After order completion an additional e-mail with our bank details will be sent (may take up to 5 minutes). As soon as the payment is received, the order will be shipped as soon as possible.

Countries: Worldwide

2.02 Cash on delivery DHL (Only for business customers)

Note: Cash on delivery orders can only be picked up at the post office. The letter carrier will drop a collection card in the mailbox, which must be shown when collecting the goods.

Countries: Germany (plus cash on delivery fee: DHL 6,66 €), Austria, Poland, Netherlands and Belgium (plus cash on delivery fee: DHL 8,60 €)

2.03 Cash on delivery GLS (Only for business customers)

Note: Cash on delivery orders can only be picked up at the post office. The letter carrier will drop a collection card in the mailbox, which must be shown at the time of collection.

Countries: Germany (plus cash on delivery fee: GLS 8,60 €), Austria (plus cash on delivery fee: GLS 15,50 €)

2.04 PayPal

Note: After selecting the shipping and payment method in the order completion, you will be automatically redirected to the page of the payment service provider for prepayment.

Countries: Europe-wide

2.05 Cash payment

Note: Collection only in our branch in Günzburg (Bavaria). EC payment is possible from 50,00€/gross.

2.06 Credit card

Note: After selecting the shipping and payment method in the order completion, you will be automatically redirected to the page of the payment service provider for prepayment.

Countries: Europe-wide

2.07 Klarna Pay Now

Note: After selecting the shipping and payment method in the order completion, you will be automatically redirected to the payment service provider's page for prepayment.

Countries: United Kingdom, Ireland, Switzerland, Austria, Finland, Germany, Netherlands, Sweden, Norway, Denmark

2.08 Klarna Pay Later

Note: After completing the order, you will be automatically redirected to the payment service provider's page for a credit check. The payment deadline varies depending on the country. The payment service provider sends an additional e-mail with the bank details for the transfer of the invoice amount. Please do not transfer the invoice amount to the bank account of Body Cult GmbH!

Countries: Belgium, Germany, Austria, France, Finland, Netherlands, United Kingdom, Ireland, Switzerland, Sweden, Norway, Denmark

2.09 Klarna Slice It

Note: After completing the order, you will be automatically redirected to the payment service provider's page for a credit check. The installment payment is spread over 3 to 36 months. The payment service provider sends an additional email with the bank details for the installment payment. Please do not transfer the installment payment to the bank account of Body Cult GmbH!

Countries: Germany, Austria, Finland, United Kingdom, Ireland, Switzerland, Sweden, Norway, Denmark

2.10 Apple Pay

Note: No additional fees are charged for Apple Pay. Payments processed via Apple Pay will only be charged to the debit or credit card used for the payment. Apple Pay is available after a check of the device on which the order is made, provided it is an Apple device.

Countries: Worldwide

2.11 EPS